Returns and Exchanges

  • Does this blanket have a warranty?

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof...

  • How do I return my online purchase?

    To initiate a return of a Thula Tula product please reach out to support@thultula.com and one of our customer success agents will be be more than happy to help you.  Please include your order number and which product you would like to return in the email. If the item(s) is eligible, we will send...

  • How much is the return shipping fee?

    Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

  • I mistakenly returned the wrong item!

    Please ensure to send back the correct and complete item(s) for your return. Due to logistics and customs restrictions, Thula Tula cannot reship or store non-Thula Tula items mistakenly sent as returns. If you have returned the wrong item please reach out to support@thulatulahome.com for immedia...

  • What is the exchange policy?

    Our most up to date returns and exchange information can be found here   If you would like to return or exchange any items, please follow the instructions on that page for details on our returns and exchanges process. If you have any questions about the process, please feel free to reach out to ...

  • What is the return policy?

    Our most up to date returns and exchange information can be found here   If you would like to return or exchange any items, please follow the instructions on that page for details on our returns and exchanges process. If you have any questions about the process, please feel free to reach out to ...

  • What is the return policy?

    Please check the individual product for shipping - All shipping is calculated at checkout

  • When will I receive my refund?

    Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email! You may also track your return on our website by logging in to your account. If you need any assistance with the return proces...