Duties and Taxes
1. United States taxes and duties are included. Taxes are applied at check-out according to the state/province of the shipping address.
3. Other international shipments There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Thula Tula does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please get in touch with your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.
Foreign Transaction Fees
Thula Tula does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Thula Tula. As we're based out of Unites States, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.
Should you have confirmed that the charge was made on Thula Tula end, please reach out to our customer happiness team at support@thulatula.com with the details on the charges!